FAQ
SHOPPING & ORDERING
Q. What categories of merchandise do you sell?
A. We sell liquidation lots across all major retail categories, including Electronics, Home & Kitchen, Furniture, Toys, Baby, Fashion, Footwear, Health & Beauty, Tools & Hardware, Sports & Outdoors, Automotive, Office & School Supplies, and General Merchandise. We also offer large-format lots such as Full Pallets, Gaylords and Truckloads.
Q. Where does Restock source its products?
A. Our inventory comes from customer returns, overstock and shelf pulls from major Canadian retailers. You can filter lots by vendor directly on our website.
Q. Is there a minimum order amount?
A. No. Because we sell Pallets, Gaylords and Truckloads, there is no minimum order. Lots range from $100 to over $20,000 depending on size and category.
Q. What does MSRP mean?
A. MSRP stands for Manufacturer’s Suggested Retail Price, also known as list price. It is provided by the manufacturer as a reference value and may differ from actual retail prices.
Q. Do you guarantee the MSRP written in the manifest?
A. MSRP data comes from manufacturer or retailer systems and reflects typical retail pricing. Actual market value may vary and Restock does not guarantee resale value. However, if you believe that one MSRP in a manifest is clearly incorrect and that the extended value of this single item changes the total lot value by more than 10%, you can email info@restock.ca with the lot number, the item details and a link to a major retailer showing a lower price. The retailer must be the seller itself (not a marketplace seller), the product must be in stock and visible online. Our team will review the case and make adjustments if applicable.
Q. Can I negotiate the price of a lot?
A. No. Prices on restock.ca are fixed. If a lot remains unsold for a period of time, a price drop may be applied. You can view all current price drops here.
Q. Do I need an account to order?
A. Yes. An account is required to place an order. To create an account, go to My Account at the top right of the website, then click Sign Up. The process is quick and easy.
Q. What payment methods do you accept?
A. Orders can be paid online using PayPal, Visa, Mastercard or American Express. We also accept Interac e-transfer, EFT and wire payments. To use one of these methods, please email info@restock.ca for instructions. All prices are in Canadian dollars.
Q. Does Restock offer financing or payment plans?
A. No financing or terms are offered. All orders must be prepaid by credit card, e-transfer, EFT or wire before release.
Q. Do you offer price protection?
A. Yes. Overstock lots beginning with BN or LK are eligible. If a price drops within 5 days of your purchase, contact info@restock.ca with your order number and item number and the difference will be credited.
Q. Can I get more photos or details for a lot?
A. All available information is already posted on the lot page. For additional specs, the manufacturer’s website is the best source.
Q. How accurate are the manifests?
A. Manifests are highly accurate. Minor variations may occur on large lots. For all conditions except Returns, discrepancies above 5% must be reported within 15 days of receipt. Returns lots may include up to 20% defective or missing items.
Q. Do you offer appointments for Load Viewing or Warehouse Visits?
A. No. Our operation is wholesale-only and our warehouses are not open to the public. All lots must be purchased online using the photo set and manifest provided.
Q. I lost my manifest. Where can I find it?
A. Log in to your account, go to Orders, select one or multiple orders and click “Download Selected Manifests”. You can also access a manifest by typing www.restock.ca/LOTNUMBER in your browser.
Q. Does Restock remove items from lots or sell privately?
A. No. All lots are sold exactly as received. Nothing is removed, sorted or cherry picked. Restock operates strictly as a wholesale liquidation marketplace focused on long term trust. We do not run private sales and we do not set aside products for selected buyers. All customers always see the same inventory, the same manifests and the same pricing. Our business is built on transparency and every lot is listed exactly as we receive it.
Q. Why did the lot in my cart disappear?
A. Lots sell quickly and cannot be reserved by adding them to the cart. Checkout must be completed to secure a lot.
Q. Do you sell truckloads?
A. Yes. Truckloads are available at wwww.restock.ca/truckloads. Truckloads cannot be broken down.
INVENTORY & NOTIFICATIONS
Q. When are new lots added?
A. Monday to Friday between 9 AM and 4 PM (ET).
Q. How often will I receive your newsletter?
A. You’ll receive updates almost daily, including new arrivals and price drops. For customers who only want truckload alerts, a Truckloads option is available. You can also customize your preferences by category.
LOTS CONDITIONS
Q. What conditions do you sell?
A. Products are offered in six (6) conditions:
Brand New
Brand New products were never sold to a consumer and are factory sealed.
Like New
Like New products were never sold to a consumer, those may have price tags or stickers. Product seals may be broken or missing and there's no warranty on best before date when such dates are applicable. Retail packaging can show signs of wear but products inside are New.
Refurbished
Refurbished products are fully functional and meet all original manufacturer specifications. Those were cleaned to look like new one and can show minor esthetic signs of use only. All Essential Accessories included in the original packaging will be supplied. Packaging may be missing, see pictures for more details.
Returns
Returns products were bought by a consumer then returned to retailer. Those Returns are untested and exact condition is unknown. You can estimate approximately 20% of defective value after testing, fixing, cosmetic correction and mix and match. Reasons for returns can be: Customer changed mind, Gift return, online failed delivery, box damaged, defective product, physically broken and more. Packaging, documentation, parts and/or accessories may be missing. Some products can be customer locked. See pictures for more details.
Scratch & Dent
Scratch & Dent products have cosmetic damages to the exterior of the products. Those damages come from accidental warehouse or shipping damage. Most of those products will work and were not in contact with a end user. You can estimate approximately 10% of defective value after testing, fixing, cosmetic correction and mix and match. Packaging, documentation, parts and/or accessories may be missing. See pictures for more details.
Salvage
Salvage products are defective, have cosmetics defects or both. Salvage products are for professional buyers specialized in repairs or resale of parts. These products can have missing parts, broken screens, can be customer locked and HDD may have been removed. Often Retail Box will be missing. No repair was attempted on products. Salvage lots are sold as is and without warranty. See pictures for more details.
SHIPPING INFORMATION
Q. How much does shipping cost?
A. Shipping is calculated at checkout, and you can get an estimate directly in the cart by entering your city, province and postal code. The real time estimator supports up to 10 gaylords or 5 pallets.
Q. Can we get a shipping quote?
A. Yes. For 5+ pallets or 10+ gaylords, place the order using Pickup and email info@restock.ca with your order ID. Quotes can be paid by credit card, e-transfer or wire.
Q. Where do you ship?
A. We ship anywhere in Canada using UPS for boxes, freight carriers for pallets and gaylords, and regional carriers for full truckloads.
Q. Do you ship to residential addresses?
A. Yes, at no extra charge.
Q. What are the delivery delays?
A. Delivery usually takes 2 to 15 business days depending on region.
Q. How do I track my order?
A. Tracking is provided for boxes, pallets and gaylords. Truckloads do not have tracking; carriers contact you to schedule delivery.
Q. What pallet and gaylord dimensions should I expect?
A. Gaylords are typically 40″×48″×48″ and weigh around 600 lbs. Pallets are usually 40″×48″×72″ and weigh around 900 lbs. This can vary depending on the products, but these averages help customers plan transportation.
Q. Can I order from outside Canada and do you offer international shipping?
A. Yes, you may place an order from outside Canada, but all shipments must be delivered to a Canadian address. We do not offer international shipping. You may export goods yourself, but you are fully responsible for verifying export eligibility and meeting all customs requirements.
PICK-UP INFORMATION
Q. What do I need to proceed to a Pick-up?
A. After your order is approved you will receive an email within 24 to 48 business hours confirming that your order is ready and providing the pickup instructions.
Pickup at LaSalle (QC) is by appointment only, from Monday to Friday between 8:00 AM and 3:00 PM (ET), and requires a dock-level truck with a minimum 42-inch deck height. Personal vehicles are not accepted.
For Concord (ON), Calgary (AB) and Coquitlam (BC), pickup is only possible through an official carrier with a valid BOL sent 48 hours in advance. Addresses and details for these locations are provided in the pickup email.
Q. Can I wait a few days to pick-up my orders?
A. Yes, many customers combine multiple orders before picking up. You may wait up to 5 business days before pickup. After that delay the order may be cancelled and a 10% restocking fee may apply.
Q. Can Restock store my purchases for more than 5 days?
A. No. Storage is not available. We can accommodate up to 10 days only if you notify us in advance. Without prior notice, orders not picked up after 5 business days may be cancelled and subject to a 10% restocking fee. In all cases, any order held beyond 10 days is automatically cancelled and the 10% restocking fee applies.
REFUNDS & CLAIMS
Q. Can I cancel my order?
A. Cancelled or refused orders are subject to a 10% restocking fee.
Q. Can I return the merchandise?
A. All sales are final. No returns or exchanges. Issues must be reported within 15 days with photos and order details.
Q. How do I use a store credit?
A. Store credits are valid for 12 months and apply automatically at checkout. They cannot be redeemed for cash.