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FAQ

Q. How often will I receive your newsletter if I subscribe?

A. We understand your time is important, so we send our newsletter only once or twice a day to inform about new arrivals & price drops.

 

Q. Is there a minimum order amount?

A. Yes, the minimum order amount is 200$ before shipping and taxes.

 

Q. Do you offer a price protection?

A. Yes, we do offer a price protection. If we reduce the price of a lot that you have purchased within 5 days, you can send us an email with your order number, and we will credit the difference to your account.

 

Q. Can I negotiate the price of a lot?

A. We do not negotiate our prices, but we offer a 5% Volume Discount if you order for 3000$ (before taxes) or more. On occasion, we reduce some Lots prices and identify those as Price Drop, see here: www.restock.ca/price-drop/.

 

Q. Can I pay at your location?

A. All transactions are web based and payment must be done through the website, we do not accept in person payment.

 

Q. What payment methods do you accept?

A. You can pay directly and securely on our website for all your orders. We accept Visa, Mastercard, American Express and PayPal. All our prices are in Canadian Dollars.

 

Q. Where the products come from?

A. All our liquidation lots come from major Canadian retailers and manufacturers. These are either brand new overstock, shelf pulled merchandise or customer returns.

 

Q. Can I get more info or more photos of a lot I am interested in?

A. All details we have for a specific lot are posted on its page with a detailed manifest. If you want more info on specific products, we suggest searching on the manufacturer website.

 

Q. What is the accuracy of the manifests?

A. We are proud to offer an accurate manifest to our buyers and, as much as small discrepancies may happen on large returns lots, the overall value of a lot should not be affected by such differences. If there is a discrepancy between the manifest and the products you received, you must inform us within 3-days after receiving the merchandise, by e-mail at info@restock.ca. The buyer assumes a discrepancies risk of 5% between the manifest and the products received.

 

Q. Can I inspect a lot before purchasing?

A. Unfortunately, No. The products are not on display and we restrict warehouse access to visitors for security purposes.

 

Q. I already purchased a Lot but forgot to print the manifest, where I can find it?

A. To Access the manifest of a lot that is no longer available, go into your browser and type our web address and add your lot number at the end, as follow: www.restock.ca/XXXX

 

Q. Does Restock sell some products on another network or remove products from lots?

A. All products we receive are sold in lots on our marketplace www.restock.ca. We do not operate a retail store, nor do we do private sales outside our marketplace. All our clients have access to all our lots through the same marketplace. We are fully dedicated to find the best deals for our clients. We aim to be THE source for liquidation, and we believe this can only be achieved by building a client relation based on trust and transparency.

 

Q. What categories of merchandise do you sell?

A. We sell all kind of consumer goods: small appliances, automotive, business products, clothing & accessories, computers & accessories, electronics, general merchandise, home products, luggage & bags, toys, baby products and more!

 

Q. I am based outside of Canada & US, can I order from restock.ca?

A. Yes. If you have a Canadian or US shipping address, any buyer can order from restock.ca. You will be responsible for ensuring that the products are eligible for export outside Canada and to comply with all applicable requirements including but not limited to import fees, if any. Orders addressed to the US below 800 USD have no customs fees & no tariffs because of the Trade Agreement under Section 321.

Alternatively, you can also pick-up your order at our Montreal warehouse.

We are currently unable to provide direct shipping outside Canada or the United States.

 

Q. How much does shipping cost?

A. Shipping is calculated automatically in your cart.

 

Q. How can I track my order?

A. Tracking numbers will be supplied within 1 business day after payment is completed for boxes with UPS. Pallets shipment do not include a tracking number. Estimated delivery is 2 to 5 open days from date of payment.

 

Q. What do I need to proceed to a Pick-up and where your warehouse is located?

A. You can pick-up your order Monday to Friday from 9am to noon and from 12h30 to 4pm. Our warehouse is located at 909 Upton, Lasalle (Montreal), Quebec, H8R 2V1, Canada.

To pick up your order, go to the pickup counter indicated by the signs on site. You will need to present a photo ID card and a copy of your invoice, printed or on your phone, in order to validate your identity.

If you wish to send someone to pick up your order, you must notify us in advance by email at info@restock.ca. A copy of the invoice as well as a photo ID will also be requested on site.

You can send your own carrier. To release your order, you must send the Bill of Lading (BOL) and a scan of your government issued photo ID. The name and address on the ID must match the name on the credit card.

 

Q. Can I wait a few days to pick-up my orders?

A. Many clients combine their orders to save on shipping, we authorize our clients to wait up to five (5) business-days before the pick-up of their orders. After that delay, we reserve the right to cancel and refund any outstanding orders.

 

Q. Can I return the merchandise?

A. All sales are final, and we do not accept returns or exchanges. If you have any issues, you must inform us within 3-days after receiving the merchandise, by email at info@restock.ca

 

Q. Why did the lots that I put in my cart disappeared by the time I was ready to check out?

A. Popular products and categories do not last long on the site and lots cannot be reserved, the only advise we can offer is to checkout as soon as you can.

 

Q. I made 2 different orders totaling more than 3000$, can I get the volume discount?

A. We cannot combine orders to qualify for the 3000$ volume discount, also, we cannot update an order by adding product to it.

 

Q. What are the differences in product conditions you sell?

A. Our products are offered in 4 conditions:

Brand New

Brand New products were never sold to a consumer.  Those are sealed but may have price tags or stickers.

Open Box

Open Box products are fully functional and meet all original manufacturer specifications.  Those were cleaned to look like new one and can show minor esthetic signs of use only.  All Essential Accessories included in the original packaging will be supplied.  Packaging may be missing, see pictures for more details.

Returns

Returns products were sold to a consumer then returned to a store within 30 days. These are Untested and you can find about 20% of defective items. Reasons for returns can be but not limited to : Changed mind, Gift return, online failed delivery, box damaged, defective, and more. Packaging may be missing, see pictures for more details.

Salvage

Salvage products were tested non-functional, are missing parts or have too many scratches & dents.  No repair attempted on products. Products have defects and can potentially be repaired.  Televisions, Monitors, Tablets, Smartphones & Laptops may have cracked displays & LCD, and some may be locked.  HDD may have been removed from Desktops and Laptops.  Packaging may be missing, see pictures for more details.  Salvage lots are sold as is.