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FAQ

Q. What categories of merchandise do you sell?

A. We sell all kind of consumer goods: Electronics, Housewares & Small Appliances, Toys & Baby Products, Clothing & Accessories, Business Products, Computers & Accessories, Luggages & Bags, Lighting, Sports & Outdoor, General Merchandise and more!

 

Q. Where Restock source it's products?

A. We receives customer returns and overstock from manufacturer and major Canadian Retailers.  A filter option is available to sort our products by vendors.

 

Q. Is there a minimum order amount?

A. Yes, the minimum order amount is 200$ before shipping and taxes.

 

Q. How much does shipping cost?

A. Shipping is calculated in your cart, based on your location and the weight and dimensions of the specific items you selected.  We offer hundreds of products with free shipping, for a complete list, Click here.

 

QDo I need to create an account before ordering?

A. You do not need an account to order on restock.ca.  However, to save a delivery address and get access to your order history an account is required. To create an account click on Sign Up at the top right corner of the web page.  The process is quick and easy.

 

Q. Can I negotiate the price of a lot?

A. All products on restock.ca are offered in fixed price and not in auction and the prices can’t be changed or negotiated.  If a product is unsold after few weeks, a price drop will be applied.  For a complete list of products with a price drop, click here.

 

Q. Can I pay at your location?

A. All transactions are web based and payment must be done through the website, we do not accept in person payment.

 

Q. What payment methods do you accept?

A. All orders must be paid online using PayPal, Visa, Mastercard or American Express. Orders can also be paid through Interac e-transfer or wire by contacting our customer service at info@restock.ca.  All our prices are in Canadian dollars.

 

QDo you offer a price protection?

AYes, we do offer a price protection. If a price drop is applied on a product you purchased within 5 days, contact our customer service at info@restock.ca with your order number and item number, and we will credit the difference to your account.  Register to our newsletter to be informed of all prices drop.

 

Q. How often will I receive your newsletter if I subscribe?

AWe understand your time is important, so we send our newsletter only once or twice a day to inform about new arrivals & price drops.  You can unsubscribe anytime.

 

Q. Can I get more info or more photos of a lot I am interested in?

A. All details we have for a specific lot are posted on its page with a detailed manifest. If you want more info on specific products, we suggest searching on the manufacturer website.

 

Q. What is the accuracy of the manifests?

A. We are proud to offer an accurate manifest to our buyers and, as much as small discrepancies may happen on large returns lots, the overall value of a lot should not be affected by such differences. If there is a discrepancy between the manifest and the products you received, you must inform us within 3-days after receiving the merchandise, by e-mail at info@restock.ca. The buyer assumes a discrepancies risk of 5% between the manifest and the products received.

 

Q. Can I inspect a lot before purchasing?

A. Unfortunately, No. The products are not on display and we restrict warehouse access to visitors for security purposes.

 

Q. I already purchased a Lot but forgot to print the manifest, where I can find it?

A. To Access the manifest of a lot that is no longer available, go into your browser and type our web address and add your lot number at the end, as follow: www.restock.ca/XXXX

 

Q. Does Restock sell some products on another network or remove products from lots?

A. All products we receive are sold in lots on our marketplace www.restock.ca. We do not operate a retail store, nor do we do private sales outside our marketplace. All our clients have access to all our lots through the same marketplace. We are fully dedicated to find the best deals for our clients. We aim to be THE source for liquidation, and we believe this can only be achieved by building a client relation based on trust and transparency.

 

Q. I am based outside of Canada, can I order from restock.ca?

A. A Canadian or US address is required.  You will be responsible for ensuring that the products are eligible for export outside Canada and to comply with all applicable requirements including but not limited to import fees, if any.  We do not ship outside Canada at this time, but you can pick-up your order at our Montreal warehouse.

 

Q. How can I track my order?

A. Tracking numbers will be supplied within 1 business day after payment is completed for boxes with UPS. Pallets shipment do not include a tracking number. Estimated delivery is 2 to 5 open days from date of payment.

 

Q. What do I need to proceed to a Pick-up and where your warehouse is located?

A. You can pick-up your order Monday to Friday from 9am to noon and from 12h30 to 4pm. Our warehouse is located at 909 Upton, Lasalle (Montreal), Quebec, H8R 2V1, Canada.

To pick up your order, go to the pickup counter indicated by the signs on site. You will need to present a photo ID card and a copy of your invoice, printed or on your phone, in order to validate your identity.

If you wish to send someone to pick up your order, you must notify us in advance by email at info@restock.ca. A copy of the invoice as well as a photo ID will also be requested on site.

You can send your own carrier. To release your order, you must send the Bill of Lading (BOL) and a scan of your government issued photo ID. The name and address on the ID must match the name on the credit card.

 

Q. Can I wait a few days to pick-up my orders?

A. Many clients combine their orders to save on shipping, we authorize our clients to wait up to five (5) business-days before the pick-up of their orders. After that delay, we reserve the right to cancel and refund any outstanding orders.

 

Q. Can I return the merchandise?

A. All sales are final, and we do not accept returns or exchanges. If you have any issues, you must inform us within 3-days after receiving the merchandise, by email at info@restock.ca

 

Q. Why did the lots that I put in my cart disappeared by the time I was ready to check out?

A. Popular products and categories do not last long on the site and lots cannot be reserved, the only advise we can offer is to checkout as soon as you can.

 

Q. What are the differences in product conditions you sell?

A. Our products are offered in 4 conditions:

Brand New

Brand New products were never sold to a consumer.  Those are sealed but may have price tags or stickers.

Open Box

Open Box products are fully functional and meet all original manufacturer specifications.  Those were cleaned to look like new one and can show minor esthetic signs of use only.  All Essential Accessories included in the original packaging will be supplied.  Packaging may be missing, see pictures for more details.

Returns

Returns products were sold to a consumer then returned to a store within 30 days. These are Untested and you can find about 20% of defective items. Reasons for returns can be but not limited to : Changed mind, Gift return, online failed delivery, box damaged, defective, and more. Packaging may be missing, see pictures for more details.

Salvage

Salvage products were tested non-functional, may have missing parts or may have too many scratchs & dents. No repair attempted on products. Products have defects and can potentially be repaired. All products, including but not limited to Televisions, Monitors, Tablets, Smartphones, Laptops & Smartwatches may have cracked displays & LCD and/or may be locked. HDD may have been removed from devices. Retail Box may be missing. See pictures and manifest for more details. Salvage lots are sold as is and without warranty.