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FAQ

Q. Where the products come from?
A. All our liquidation lots come from major Canadian retailers and manufacturers. These are either Brand New Overstock, Shelf Pulled Merchandise or Customer Returns.

 

Q. What categories of merchandise do you sell?
A. We sell over 50 different product categories; Computers (Accessories, Parts, Printers, Softwares, Monitors & More), Electronics (Tablet & Smartphone Accessories, Video Games & More), Toys & Games, Home Products (Small Appliances, Bedding, Kitchen Products, Rugs & More), Business Products (Offfice Supply, Facility Supply, POS & Store Supply, Desk Accessories & More), Fashion (Clothing, Watchs, Luggage, Jewelry & More), General Merchandise (Baby Products, Pet Products, Furniture, Health & Beauty, Automative Parts and More).

 

Q. What are the differences in product conditions you sell?

A. Our products are offered in 6 conditions:

Brand New

Brand New products from were never sold to a consumer.  Those are sealed but may have price tags or stickers.

Like New

Like New products have gone through our high standard quality process: Every electronics components have been tested 100% functional and meet all original manufacturer specifications, products has been inspected and cleaned to look like new one, Retail Box & All Accessories included in the original packaging will be supplied.

Refurbished

Refurbished products have gone through our high standard quality process: Every electronics components have been tested 100% functional and meet all original manufacturer specifications, products has been inspected and cleaned. Products will be in Very Good esthetical condition, Retail Box may be missing & all Essential accessories are included. Missings Parts if any will be clearly identified in the detailled Manifest.

Returns

Returns products were sold to a consumer then returned to a store within 30 days. These are Untested and you can found about 20% of defective items. Reasons for returns can be but not limited to : Changed mind, Gift return, online failed delivery, box damaged, defective and more. Packaging may be missing, see pictures for more details.

Scratch & Dent

Scratch & Dent products are returns with physical damage (carrier, customer handling).  These are Untested and you can found about 50% of defective items.  Those can be minimized by mix and match, small repairs and cosmetics correction.  Packaging may be missing, see pictures for more details.  Scratch & Dent lots are sold as is.

Salvage

Salvage products were tested non-functional, are missing parts or have too many scratchs & dents.  No repair attempted on products. Products have defects and can potentially be repaired.  Televisions, Monitors, Tablets, Smartphones & Laptops may have cracked displays & LCD and some may be locked.  HDD may have been removed from Desktops and Laptops.  Retail Box may be missing.  See pictures and manifest for more details.  Salvage lots are sold as is.

 

Q. Does Restock sell some products on another network or remove products from lots?

A. All Products we receive are sold in lots on our marketplace www.restock.ca. We do not operate a retail store, nor we do private sales outside our marketplace. All our clients have access to all our lots through the same marketplace. We are fully dedicated to find the best deals for our clients. We aim to be THE source for liquidation, and we believe this can only be achieved by building a client relation based on trust and transparency.

 

Q. What payment methods do you accept?

A. You can pay directly on our website for all your orders, with Visa, MasterCard, American Express and Paypal. All our prices are in Canadian Dollars.

 

Q. Can I negotiate the price of a Lot ?
A. We don't do individual negotiation but we set low price on every lot to able our business customers to make a profit out of each lot and move inventory quickly. Also, if you order for 3000$ (before taxes) we add a 5% Volume Discount to your Order and if your reach 10 000$ (before taxes) we will increase to the Wholesaler Discount of 10%.  Finally, on occasion, we reduce some Lots prices and identify those as Price Drop, see here: www.restock.ca/price-drop/

 

Q. Is there a minimum Order Amount with Restock?
A. Yes, the minimum order amount is 200$ before shipping and taxes, since we target independent retailers and resellers.

 

Q. How much does shipping cost for the Lots ?

A. Shipping is Calculated at Checkout for Canada & US location. A tracking number will be supplied within 1 business day after payment is completed. Estimated delivery is 2 to 5 open days from date of payment.

For orders shipping to the United States, the buyer will also be responsible for customs fees and tariffs.  Orders below 800 USD have no customs fees & no tariffs because of Trade Agreement under Section 321.

Alternatively, you can also pick-up your order at our Montreal warehouse.

We do not ship Internationally at this time.

 

Q. What do I need to proceed to a Pick-up and where your warehouse is located?

A. You can pick-up your order Monday to Friday from 9am to 4pm.  Our warehouse is located at 909 Upton, Lasalle (Montreal), Quebec, H8R 2V1, Canada.

Pick-Up Yourself

To pick up your order, go to the pickup counter indicated by the signs on site.  You will need to present a photo ID card and a copy of your invoice, printed or on your phone, in order to validate your identity.

If you wish to send someone to pick up your order, you must notify us in advance by email at info@restock.ca to notify the shipping team. A copy of the invoice as well as a photo ID will also be requested.

Pick-Up By Transport Company

You can send your carrier one business day after purchase.  To release your order, you must send the Bill of Lading (BOL) and a scan of your government issued photo ID. The name and address on the ID must match the name on the credit card.

 

Q. Can I wait few days before the pick-up for my orders?

A. Many clients combine their orders to save on shipping, we authorize our clients to wait up to five (5) business-days before the pick-up of their orders.  After that delay, we reserve the right to cancel and refund any outstanding orders.

 

Q. I am based outside of Canada & US, can I order from restock.ca?

A. Yes, as long as you have a Canadian or US shipping address any business can order from restock.ca. You will be responsible for ensuring that the products are eligible for export outside Canada and to comply with all applicable requirements including but not limited to import fees if any.

 

Q. How often will I receive your newsletter if I subscribe?

A. We understand your time is important, so we send our newsletter only to inform about New Arrivals & Price Drop.

 

Q. Can I get more info or more photos of a lot I’m interested in?
A. All details we have from a specific lot are posted on its page with a detailed manifest. If you want more info on specific products, we suggest searching on manufacturer website.

 


Q. I already purchased a Lot but forgot to print the manifest, where I can find it ?
A. To access the webpage of a Lot that you purchased and get the Manifest you simply need to enter in your browser : www.restock.ca/LOTNUMBER. For example you purchased lot #12345 so you enter www.restock.ca/12345 .

 

Q. What is the accuracy of the manifests?
A. Every lot we sell comes with a detailed manifest. However, if there is a discrepancy between the manifest and the products you received, you must inform us within 3-days after receiving the merchandise. You must send a list of missing quantities and your sales rep will handle the situation with you. We are proud to offer accurate manifest to our buyers and, as much as small discrepancies may happen on large returns lots, the overall value of a lot should not be affected by such differences.

 

Q. Can I return the merchandise?
A. All our wholesale deals are final and we do not accept returns or exchanges. If any issues, you must inform us within 3-days after receiving the merchandise.