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FAQ

SHOPPING & ORDERING

Q. What categories of merchandise do you sell?

A. We sell all kind of consumer goods: Electronics, Housewares & Small Appliances, Toys & Baby Products, Clothing & Accessories, Business Products, Computers & Accessories, Luggages & Bags, Lighting, Sports & Outdoor, General Merchandise and more!

 

Q. Where Restock source it's products?

A. We receives customer returns and overstock from manufacturer and major Retailers.  A filter option is available to sort our products by vendors.

 

Q. Is there a minimum order amount?

A. Yes, the minimum order amount is 200$ before shipping and taxes.

 

QCan I negotiate the price of a lot?

A. All products on restock.ca are offered in fixed price and not in auction and the prices can’t be changed or negotiated.  If a product is unsold after few weeks, a price drop will be applied.  For a complete list of products with a price drop, click here.

 

QDo I need to create an account before ordering?

A. Yes, an account is required to order on restock.ca.  To create an account click on Sign Up at the top right corner of the web page.  The process is quick and easy.

 

QWhat payment methods do you accept?

A. All orders must be paid online using PayPal, Visa, Mastercard or American Express. Orders can also be paid through Interac e-transfer or wire by contacting our customer service at info@restock.ca.  All our prices are in Canadian dollars.

 

QDo you offer a price protection?

A. Yes, we do offer a price protection on lots starting with CP only. If a price drop is applied on a product you purchased within 5 days, contact our customer service at info@restock.ca with your order number and item number, and we will credit the difference to your account.  Register to our newsletter to be informed of all prices drop.

 

Q. Can I get more info or more photos of a lot I am interested in?

A. All details we have for a specific lot are posted on its page with a detailed manifest. If you want more info on specific products, we suggest searching on the manufacturer website.

 

QWhat is the accuracy of the manifests?

A. We are proud to offer an accurate manifest to our buyers and, as much as small discrepancies may happen on large returns lots, the overall value of a lot should not be affected by such differences. If there is a discrepancy between the manifest and the products you received, you must inform us within 3-days after receiving the merchandise, by e-mail at info@restock.ca. The buyer assumes a discrepancies risk of 5% between the manifest and the products received.

 

Q. Can I inspect a lot before purchasing?

A. Lots are not on display and we restrict warehouse access to visitors for security purposes.

 

Q. I already purchased a Lot but forgot to print the manifest, where I can find it?

A. To Access the manifest of a lot that is no longer available, go into your browser and type our web address and add your lot number at the end, as follow: www.restock.ca/XXXX

 

Q. Does Restock sell some products on another network or remove products from lots?

A. All products we receive are sold in lots on our marketplace www.restock.ca. We do not operate a retail store, nor do we do private sales outside our marketplace. All our clients have access to all our lots through the same marketplace. We are fully dedicated to find the best deals for our clients. We aim to be THE source for liquidation, and we believe this can only be achieved by building a client relation based on trust and transparency.

 

Q. Why did the lots that I put in my cart disappeared by the time I was ready to check out?

A. Popular products and categories do not last long on the site and lots cannot be reserved, the only advise we can offer is to checkout as soon as you can.

 

Q. Does Restock sell Truckloads ?

A. Yes, Restock sell truckloads to volume buyers.  Those are available online here : restock.ca/truckloads/

 

INVENTORY & NOTIFICATIONS

Q. When inventory is listed on restock.ca?

A. New inventory is listed Monday to Friday between 9am and 1pm ET.

 

Q. How often will I receive your newsletter if I subscribe?

A. We understand your time is important, so we send our newsletter only once or twice a day to inform about new arrivals & price drops.  You can unsubscribe anytime.

 

CONDITIONS 

Q. What are the differences in product conditions you sell?

A. Our products are offered in 4 conditions:

Brand New

Brand New products were never sold to a consumer.  Those are sealed but may have price tags or stickers.

Open Box

Open Box products are fully functional and meet all original manufacturer specifications.  Those were cleaned to look like new one and can show minor esthetic signs of use only.  All Essential Accessories included in the original packaging will be supplied.  Packaging may be missing, see pictures for more details.

Returns

Returns products were bought by a consumer then returned to retailer. Those Returns are untested and exact condition is unknown. You can estimate approximately 20% of defective value after testing, fixing, cosmetic correction and mix and match. Reasons for returns can be: Customer changed mind, Gift return, online failed delivery, box damaged, defective product, physically broken and more. Packaging, documentation, parts and/or accessories may be missing. Some products can be customer locked. See pictures for more details.

Salvage

Salvage products are defective, have cosmetics defects or both.  Salvage products are for professional buyers specialized in repairs or resale of parts. These products can have missing parts, broken screens, can be customer locked and HDD may have been removed. Often Retail Box will be missing. No repair was attempted on products. Salvage lots are sold as is and without warranty.  See pictures for more details.

 

SHIPPING INFORMATION

Q. How much does shipping cost?

A. Shipping is calculated in your cart, based on your location and the weight and dimensions of the specific items you selected.

 

Q. Where and how Restock ship?

A. Restock ship to any Canadian or US address with UPS and LTL Carriers (Pallets) for volume orders.

 

Q. Does Restock ship to residential addresses?

A. Yes, Restock ship to any residential addresses at no extra charge.

 

Q. What are the shipping delays?

A. Estimated delivery is 2 to 5 open days from date of payment for Quebec & Ontario, 5 to 7 open days anywhere else in Canada & United States.

 

Q. Is there any Custom Fees for shipping to USA?

A. Restock handle all paperwork and customs for shipments to US locations.  A surcharge of 7% will be added to your shipping to cover all custom fees.

 

Q. I am based outside of North America, can I order from restock.ca?

A. A Canadian or US address is required.  You will be responsible for ensuring that the products are eligible for export outside North America and to comply with all applicable requirements including but not limited to import fees, if any.  We do not ship outside North America at this time, but you can pick-up your order at our Montreal warehouse.

 

Q. How can I track my order?

A. Tracking numbers will be supplied within 1 business day after payment is completed for boxes with UPS. Pallets shipment do not include a tracking number.

 

Q. What do I need to proceed to a Pick-up and where your warehouse is located?

A. You can pick-up your order Monday to Friday from 9am to 4pm. Our warehouse is located at 909 Upton, Lasalle (Montreal), Quebec, H8R 2V1, Canada.

To pick up your order, go to the pickup counter indicated by the signs on site. You will need to present a photo ID card and a copy of your invoice, printed or on your phone, in order to validate your identity.

If you wish to send someone to pick up your order, you must notify us in advance by email at info@restock.ca. A copy of the invoice as well as a photo ID will also be requested on site.

You can send your own carrier. To release your order, you must send the Bill of Lading (BOL) and a scan of your government issued photo ID. The name and address on the ID must match the name on the credit card.

 

Q. Can I wait a few days to pick-up my orders?

A. Many clients combine their orders to save on shipping, we authorize our clients to wait up to five (5) business-days before the pick-up of their orders. After that delay, we reserve the right to cancel and refund any outstanding orders.

 

REFUNDS & CLAIMS

Q. Can I cancel my order?

A. A 10% restocking fee will be applied on all cancelled orders. Refused shipments will also be treated as order cancellations and subject to the same 10% restocking fee.

 

Q. Can I return the merchandise?

A. All sales are final, and we do not accept returns or exchanges. If you have any issues, you must inform us within 3-days after receiving the merchandise, by email at info@restock.ca