Pickup Instructions
Clients must email us before 4:00 PM ET to schedule a pickup for the next business day (excluding weekends and public holidays), with the pickup date and the name of the carrier, transport company, or driver collecting the order.
Your carrier must provide the Order ID at pickup. Failure to do so will result in refusal without exception.
A Bill of Lading (BOL) is not mandatory. However, if your transporter uses one, a copy must be emailed to us with the pickup request and must include the pickup date, order number(s), total pallet count, ship-from address, ship-to address, and carrier name.
Orders must be picked up within 15 days of the order date. Storage fees apply at Day 15 and again at Day 30. Orders not picked up by Day 45 will be cancelled and subject to all applicable storage fees and an additional 10% restocking fee. Any remaining balance will be issued as store credit only and is non-refundable in cash.
Pickup Address & Hours
Montreal (QC) – Head Office
909 Upton, LaSalle, QC H8R 2V1
Monday to Friday – 8:00 AM to 3:00 PM
Go directly to an available loading dock and ring the doorbell.
Toronto (ON) – Lean Supply Solutions
191 McNabb St, Markham, ON L3R 8H2
Monday to Friday – 8:00 AM to 3:00 PM
Driver must sign in at “Shipping & Receiving at the Back of the Building”.
Vancouver (BC) – Lean Supply Solutions
819 Cliveden Place, Unit 500, Delta, BC V3M 6C7
Monday to Friday – 8:00 AM to 3:00 PM
Important – Pickup Requirements
Only dock-level trucks are accepted. Minimum deck height: 42 inches.
Accepted: 53’ trailers, 26’ dock-level box trucks, straight trucks.
Not accepted: pickup trucks, vans, SUVs, trailers, or moving trucks (U-Haul, Penske, Budget).
Estimated dimensions and weight
• Gaylord: 40" × 48" × 48", approx. 600 lbs
• Pallet: 40" × 48" × 84", approx. 900 lbs
• Double Pallet: 96" × 48" × 84", approx. 1,500 lbs
Additional notes
• Warehouse access is not permitted.
• Each order must be picked up in 1 single trip. Partial pickups are not allowed.
• Missed or late pickup appointments may result in additional fees.
If you have any questions, feel free to contact us.
Restock Canada
info@restock.ca
438.808.7385